|
Document Control
Supplier Management
Process Control
Calibration
Reliability
ESD Precaution
Quality Audit
Customer Satisfaction
|
Macrotron
has enhanced certain aspects of the ISO 9002 registration criteria and created an internal
program called the TQM "Total Quality Macrotron" program. It was created to
incorporate the various components of Macrotron. In addition to the TQM program,
Macrotron's additional quality related goals are to instruct all new employees on
the importance of the Quality System and the continued utilization of the Quality Control
manual. To enhance Macrotron's position at customers by maintaining compliance with ISO
9002 as proof of our commitment to the TQM program.
Document Control
Macrotron
has created procedures described in the Total Quality Macrotron "TQM" program
that describes the document control system.
Macrotron informs the
customer whenever a design change affects product features, performance or reliability.
All documents are maintained
by the ISO coordinator and kept on the computer and in hardcopy. All documents are
available to personnel at all locations.
The ISO coordinator maintains a
master list of the current revision of all controlled documents and removes the obsolete
documents promptly from all operations.
back
to the top
Supplier Management
Macrotron
has a procedure to select suppliers on the basis of their ability to meet the
requirements, including quality.
Macrotron maintains a list
of qualified parts and approved suppliers and subcontractors.
A system is in place to control and
ensure that the supplier quality program remains adequate.
Product
Identification & Traceability
back
to the top
Process Control
Macrotron
has a documented process flow chart, including production inspection points and QC monitor
points outlined in the "TQM" procedures.
Limits are established and
maintained for all major processes.
Macrotron certifies all new
and revised procedures.
All manufacturing operations
are detailed into clearly written procedures, and given to operators periodically.
Macrotron has documented the quality
requirements and procedures for each inspection and monitor point.
Inspection &
Test
A procedure
exists to control the flow of incoming material to assure none is used or processed until
the quality has been verified.
TQM procedures provide
adequate controls to ensure the verification of materials by inspection, test, or other
method, in accordance with the documented procedures.
A procedure exists to
identify the inspection and test status of a product.
There is a documented final
inspection and test program to assure that products are not shipped until all quality and
performance requirements are met.
There are established product quality
goals.
back
to the top
Equipment Calibration & Maintenance
New
Inspection, Assembly and Test equipment is thoroughly tested and qualified before utilized
in production. Equipment used in production is checked, calibrated and maintained
according to the operator manual. Each piece of equipment is serialized and the
calibration data is recorded in maintenance logs.
Detailed records are kept on
maintenance and calibration dates for each item of production and quality equipment.
There is a controlled automatic
recall system for equipment covered by the calibration and maintenance records to assure
that required service is performed according to the established schedules.
No out of calibration equipment is
used in production.
back
to the top
Reliability
A procedure
exists to identify, label and isolate all nonconforming product.
Macrotron has a documented procedure
that monitors reliability on an ongoing basis for mature products and processes.
Macrotron maintains visual,
mechanical, and electronic test equipment for reliability testing
Failure Analysis
& Corrective Action
Macrotron
has equipment to perform failure analysis that can identify the root cause of any and all
product failures.
Impaired
reliability is investigated and reported to the appropriate engineering, manufacturing and
quality groups. Corrective and preventive action is implemented and the customer is
notified of any reliability issues and actions taken.
back
to the top
Environment Control, ESD Precaution
Macrotron
monitors the environmental conditions within the Test and Manufacturing Areas.
ESD handling equipment is
installed and ESD procedures are followed for handling, assembly, test and packaging of
all sensitive materials.
Assembly and Test Managers
are responsible for enforcing ESD procedures.
Handling, Storage
& Packaging
Macrotron
utilizes labels, a color code scheme, and work order travelers to prevent mixing
lots in the material handling process.
All materials
received are properly stored as required by the environmental criteria - Temperature,
Humidity, Packaging.
Inventory
materials are used on a FIFO basis. Finished good are controlled and shipped on a FIFO
basis. Age sensitive materials are monitored by expiration date.
back
to the top
Quality Audit
Macrotron
performs periodic quality system audits to ensure the established procedures and processes
are maintained and adequate. The process is carried out by the ISO coordinator with the
aid of checklists and instructions. The periodic ISO 9002 audits are carried out by
registered ISO personnel.
Results of the self audit
activity are provided to senior management and the groups being audited.
There is a documented corrective
action procedure for discrepancies noted in self audit reports.
Training
back
to the top
RMA Customer Satisfaction
Macrotron
has implemented an RMA (Return Material Authorization) procedure.
Macrotron's
typical response time is 24 to 48 hours after receipt of returned product whether it is
for failure analysis, repair, or replacement.
Statistical
Techniques
|